Order Tracking & Management

Stay updated on your Lixaura delivery. At Lixaura, we know that waiting for your premium frames is the hardest part. Once your order is confirmed, we work quickly to get it to your door.

1. How to Track Your Order

• Order Confirmation: Within 24 hours of placing your order, our team will call or WhatsApp you at the number provided to verify your details.

• Dispatch Notification: Once your order is handed to our courier, you will receive an SMS or email update with your tracking link or courier contact details.

2. Managing Your Order

If you need to change your delivery address, update your phone number, or request an adjustment to your order, please contact us before you receive the dispatch notification.

• Email: support@lixaura.com

• WhatsApp: +212 675-677822

3. Checking Your Order History

If you created an account during checkout, you can view the status of your past and current orders by logging in to the [Customer Account Portal] (Add a link to /account/login here).

4. Issues with Your Delivery? If you have not received your SMS tracking notification within 3 business days of your order confirmation call, please reach out to us immediately at support@lixaura.com. We are here to ensure your Lixaura package reaches you safely.